Artikel Jurnal Manajemen Logistik

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Jurnal Manajemen\djm-02-01-2007-The_link_among_recall.tif
jurnal manajemen\djm-02-01-2007-the_link_among_recall.tif
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PDF pages: 14, PDF size: 1.04 MB
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Download Artikel Jurnal Universitas Kristen Immanuel
download artikel jurnal universitas kristen immanuel
Zeithaml, 1988; 1991). Leading service firms strive to maintain a superior service in an effort to gain customer loyalty (Zeithaml & Bitner, 1996; Kandampully, 1998). The superior service inevitably leads to customer satisfaction. It is not hard to imagine while the perceived service is in accordance with the expected service, a pleasure of feeling arises (Parasuraman, Zeithaml, and Berry, 1994). There is considerable evidence that service quality is an antecedent to customer satisfaction (Woodside, .

Language: english
PDF pages: 20, PDF size: 0.39 MB
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D:\uph\derema Jurnal Manajemen\djm-02-01-2007
d:\uph\derema jurnal manajemen\djm-02-01-2007
Language: english
PDF pages: 24, PDF size: 1.33 MB
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D:\uph\derema Jurnal Manajemen\djm-02-03-2007
d:\uph\derema jurnal manajemen\djm-02-03-2007
Language: english
PDF pages: 17, PDF size: 1.1 MB
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D:\uph\derema Jurnal Manajemen\djm-03-01-2008
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PDF pages: 16, PDF size: 1.09 MB
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