Jurnal Kualitas Pelayanan Terhadap Kepuasan Konsumen Manual

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Analisis Pengaruh Kualitas Pelayanan Perbankan Terhadap Kepuasan
analisis pengaruh kualitas pelayanan perbankan terhadap kepuasan
. melakukan penelitian sebagai mengukur pengaruh tingkat kepuasan terhadap rekomendasi nasabah terhadap bank dan tentunya untuk mengetahui pangaruh kualitas pelayanan terhadap kepuasan pada nasabah. Bolton and Drew,1991. and Expectations”: “Terdapat 10 kriteria yang dapat digunakan untuk menilai kualitas pelayanan : Tangible, Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication, and Understanding.

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