Pengaruh Kualitas Pelayanan Dan Kepuasan Pelanggan Terhadap Loyalitas

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Analisis Pengaruh Kualitas Pelayanan Perbankan Terhadap Kepuasan
analisis pengaruh kualitas pelayanan perbankan terhadap kepuasan
. itu penulis melakukan penelitian sebagai mengukur pengaruh tingkat kepuasan terhadap rekomendasi nasabah terhadap bank dan tentunya untuk mengetahui pangaruh kualitas pelayanan terhadap kepuasan pada nasabah. Bolton and Drew,1991. and Expectations”: “Terdapat 10 kriteria yang dapat digunakan untuk menilai kualitas pelayanan : Tangible, Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication, and Understanding.

Language: english
PDF pages: 13, PDF size: 0.83 MB
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Pengaruh Dukungan Organisasi Dan Penilaian Kinerja Terhadap
pengaruh dukungan organisasi dan penilaian kinerja terhadap
Language: english
PDF pages: 18, PDF size: 0.32 MB
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Pengaruh Stres Kerja Dan Motivasi Kerja Terhadap Usu Institutional
pengaruh stres kerja dan motivasi kerja terhadap usu institutional
ABSTRACT Lectures’ productivity is one of very importants issues in human recources management that must concerned in effort to improve lecture performance. Many factor that influence productivity such job stress and motivation. Many lectures don’t maximal with their performance, so that could make quality of teaching is not standart. The aims of this research are to analyze and explore the influence of the JOB stress and the motivation to the lectures’ productivity of Politeknik Negeri Medan, The .

Language: english
PDF pages: 15, PDF size: 0.31 MB
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Pengaruh Partisipasi Penganggaran Dan Keadilan Prosedural Terhadap
pengaruh partisipasi penganggaran dan keadilan prosedural terhadap
Language: english
PDF pages: 15, PDF size: 0.29 MB
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Analisis Pengaruh Rasio Keuangan Dan Total Asset Terhadap Usu
analisis pengaruh rasio keuangan dan total asset terhadap usu
Language: english
PDF pages: 18, PDF size: 0.32 MB
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