Services Marketing, Seventh Edition, Christopher Lovelock And Jochen Wirtz

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YEAR ESTABLISHED HEAD OF CENTER ~ffiER OF STAFF (Professional, Support, Volunteer) C01.'lTACT PERSON OBJECTIVES SJ~VICES OFFERED COLLECTION SIZE (Periodical Subscriptions; Audiovisual Items; Books, Reports, Documents; Microform Collection; Vertical File Drawers; Special Resources) PUBLICATIONS The headings for each entry appear only when information is available. If, for example, an organization did not list a telephone number on its response form, the heading TELEPHONE NUMBER(S) does not appear in the .

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